Broadband quality in Coaley | Coaley Parish Council

Coaley Parish Council is aware that many residents are unhappy with the quality of their internet connection. We are conducting this survey to find the extent of the problem. You do not have to answer any question but the more information we have the better.

If you have broadband problems it's wise to make sure there are no problems with your router, wireless network setup and telephone wiring in the house.

BT have some guides to help you Check your wiring and broadband set-up.

Ofcom offer this advice for Broadband and landline faults and problems.

If you're happy with some technical detail, the instructions on the Increase Broadband Speed Guide will ensure you get the best possible connection speed.

Name

Address in Coaley

This is useful to see if there is a problem in a specific area.

Phone No

We need this to know which exchange you are on. No need for the area code.

Emain address

Who is your internet service provider?

Have you ever complained to your ISP about poor internet download speeds?

Yes

No

If yes, how many times and what was their response?

What is your typical download speed?

You may already have measured this. If not you can use this speed test (opens new window/tab). If you can please run several tests at different times to see how the speed varies.

What download connection speed does your router report?

This is often much higher than the speed measured above. You can find this out from your router configuration page. Don't worry if you don't know how to access it.

How often do you have no internet connection at all?

Do you experience short term drops outs?

Do you use the internet to work from home?

Yes

No

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